Innovation Service Solutions

Utility Service Providers

Economic challenges and a rapidly transforming payments landscape have made the ability to efficiently manage your payments and deposits more critical than ever. Furthermore, new regulations and more stringent compliance rules are making it more costly for organizations to conduct their business. As a result, organizations are finding it challenging to focus on their day-to-day core business while having to deal with these increasing business processing challenges.

In order to accomplish their core goals, more and more utilities are looking to expert third parties to outsource their capital-intensive back-end functions such a remittance and lockbox processing, bill printing and presentment, lettershop and customer service activities. Furthermore, they’re looking for a provider that can manage and process the entire payment stream.

CDS Global provides utilities, telecoms and municipalities with the ability to significantly lower transaction costs and reduce capital expenditures through our sophisticated technologies and processes.

CDS Global Solutions

Unisource Electric Unisource Energy Corporation

Through an image-enabled lockbox processing solution, CDS Global provides UniSource with timely processing turnaround, an onsite account manager, disaster recovery security and the ability to provide ancillary services and lower transaction costs.

City of Prescott City of Prescott, Arizona

CDS Global provides Prescott with payment processing services, payment postings, depositing of funds and check-only processing with a Web-based image archive.

 

CDS Global Benefits

  • Ability to automate time-consuming exceptions (check and list for business customers, and multiples, in particular) within 24 hours and assist in customer care and reduce heavy labor costs
  • Ability to capture additional data from the remittance coupon (e.g. fuel fund donations, charitable donations for neighbors in need)
  • Support for hot files (e.g. legal issues with accepting payment after service shut-off)
  • Cashier’s check/money order only validation for bad payees
  • Bill printing and customer care functions
  • When combined with CDS Global’s bill print capabilities, offers an end-to-end financial supply chain management solution
  • Provides a single source for ancillary services, such as rebate programs
  • Remote Deposit Capture (RDC) for store fronts
  • Online bill pay and e-commerce solutions
  • Expert exceptions processing
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