Customer Care

CDS Global offers a full spectrum of ways to meet your marketing and customer needs, creating a deeper engagement with your audience. These solutions not only help you build customer loyalty but also help you drive sales.

Our customer care solution gives your customers the ability to access their account online – regardless of how they placed the order – enabling 24/7/365 customer access. Allow your customers to:

• Change or update information
• Make payments
• View order and account information
• Modify continuity options
• And much more

Take advantage of your customer information by using it to produce relevant offers or recommended service options. CDS Global’s marketing tools enable you to present:

• Up-sells
• Cross-sells
• Step-up options
• Gift suggestions
• E-mail capture
• Special offers
• Intelligent renewals
• Intelligent payments, including multiple titles concurrently

CDS Global’s customer care solutions give you the tools you need to manage your customer relationships, reduce expenses and produce new sales opportunities.